Divinia commenced her career in the contact centre industry 13 years ago, as an outbound sales consultant for a market-leading South African outsourced call centre. This invaluable experience in the exceptionally demanding world of telemarketing provided the ideal background for the development of her career in training and skills development.
Having clearly established her personal profile and credibility in outbound sales, Divinia quickly progressed as a sales trainer within the organization where she rapidly gained her executive recognition for measurable increases in business productivity and profitability.
Divinia was then mandated by the organization to develop and implement an internal Leadership Development Programme. Her repertoire was also extended, to include the training and development of the organization’s sales management team.
American businessman Ray Kroc once said, “the quality of a leader is reflected in the standards they set for themselves.” As a veteran in the contact centre industry and recipient of three local and five international trainer of the year awards, and ranked no. 1 in the World, for the Best Contact Center Trainer, at the Contact Center World Awards, that was held in Las Vegas in November 2013, Divinia has set her standards quite high; not least of which is her own training consultancy, Savant People Development.
Her commitment to and passion for education, have seen her take the professional training and people development industry by storm, earning her the praise of her colleagues and clients alike. In fact, word of Savant’s customised offerings, based on the needs and budget of the client, has seen the business develop not only among smaller contact centres locally, but among South Africa’s largest contact centre groups and up into Africa.
Instead of providing training on an ad hoc basis, her experiential learning approach and vested interest in her clients, requires long-term collaboration, guaranteeing not only initial but also sustainable results - results that have earned her the attention of South Africa’s, and Africa’s, largest contact centre groups.
Divinia makes skills development look easy and certainly epitomizes an absolute passion and enthusiasm for learning, and this reflects in the high standard of work that she delivers to her clients. Her keys to successful practice are measurement, sustainability and shared organizational responsibility. Her high achievement drive, stellar work ethic, meticulous attention to detail, and phenomenal track record merit her reputation as one of South Africa’s leading facilitators, and a force to be reckoned with. Her passion for people and her drive to constantly improve is contagious. ‘You can’t rest on your laurels,’ she says. ‘If you’re constantly moving forward, success takes care of itself.’
The premise of her success? Quoting Margaret Thatcher, Divinia says, “Being powerful is a lot like being a lady; if you have to tell people you are, then you aren’t.” Using this maxim as her vantage point, Divinia would rather let the results speak for themselves than list a ream of accolades. And the results speak for themselves. After completion of training, clients report a marked improvement in sales—up to 200 per cent increases in some cases—which is why she is being sought after both locally and internationally.
Divinia now has her own consultancy replete with Masterclasses for trainers, sales consultants and team leaders. Most days, she can be found delivering unparalleled sales, management and leadership training, or providing follow-up training to determine the client’s true return on investment. Other days, she can be found walking her demanding Maltese.
Cell: +27 82 331 3682