A tenacious and reliable Account / General Management Professional with over 15 years’ Contact Centre experience in inbound services and outbound sales, together with 12 years’ client relationship management expertise; Liz Willson offers a solid background in general management and in driving capital client-centricity at all levels of business.
With 15 solid years Customer Service Experience across both local and international markets, BPO & Captive Centres, government included working across Telco & ICT - America Online, Vodafone UK, Cell C, MTN, Leading IT / consumer electronics organisation, Automotive - Jaguar LandRover, Maserati, Security and Emergency Services – Tracker, SOS 911, Europ Assistance and BPO’s – Merchants, WebHelp and Conduent.
Mandy’s Contact Centre and BPO experience began in 1992 and has gained experience both in South Africa, Dubai, India and Botswana in outsourced and in-house organisations. In 2018 Mandy set up her own consulting business (MORD Consulting (Pty) Ltd) to continue sharing her passion for people, experience and expertise in the BPO sector.
Owner and Managing Consultant at Paladin Consulting, an established performance-focused learning and development consultancy servicing the South African market with a focus on operational performance optimization and skills development.
Claire’s career in the call centre industry began over 24 years ago when as a teenager, she started selling credit life out of one of South Africa’s first ever institutionalized financial services call centres in the country. She has never looked back...