Debby Webster

Debby Webster

Debby Webster has been in the Contact Centre, Service Management and Customer Service Industry for the last 26 years, with expertise ranging across the design, scoping, development, implementation, auditing, re-engineering, management and...

Divinia Fernandes Esch

Divinia Fernandes Esch

In March 2003, Divinia commenced her career in the contact centre industry as an outbound sales consultant for a market-leading South African outsourced call centre, O’Keeffe & Swartz. In this role, Divinia was required to initiate and conclude the sale...

Gary Segal

Gary Segal

As founder of Game On Coaching, Gary Segal has combined extensive experience as an executive and organization and relationship systems coach with over 20 years of business consulting experience to produce a coaching system that simultaneously enhances ...

Gavin Atkinson

Gavin Atkinson

Gavin is the owner of ServiceLab, a South African firm focused on enabling businesses to improve their customers’ journeys. This enables the business to deliver exceptional customer service at all touchpoints, adding value to their customers and ensuring sustainability...

Hilario Fiandeiro

Hilario Fiandeiro

Hilario is the owner of ContactCentreSmart, an independent consulting practice, specialising in ‘dismantling frustration and engineering happinessTM’ in customer‐facing environments. He has more than fifteen years experience, as an operations manager, facilitator ...