Code of Ethics

Members bind themselves to the ICCCA Code of Ethics, members which is underpinned by the commitment not to bring the association into disrepute through unethical behaviour including but not limited to:

1   Members shall deal fairly and honestly with their employers, clients and prospective clients, with their fellow workers including superiors and subordinates, with public officials, the communication media, the general public and with fellow Members of ICCCA.
2   Members shall create a reputation for respect, responsibility, integrity, trust, and sound business judgement.
3   Members shall not knowingly disseminate false or misleading information and shall take care to avoid doing so inadvertently.
4   Members must never permit their personal interests to conflict or appear to conflict with the interests of the Association.
5   No Member shall represent conflicting interests nor, without the consent of the parties concerned, represent competing interests.
6   Members practising as consultants shall seek payment only for services specifically commissioned. No bribes, kickbacks or any other similar remuneration or consideration shall be given to any Member in order to attract or influence business activity. Members shall avoid gratuities, fees, bonuses or excessive entertainment in order to attract or influence business activity.
7   Members shall safeguard the confidences of both present and former employers and clients, including confidential information about employers’ or clients’ business affairs, technical methods or processes, except upon the order of a court of competent jurisdiction.
8   Members shall inform the Board or clients if circumstances arise in which their judgment may be questioned by reason of personal relationships or business or financial interests.
9   Members shall, in advertising and marketing their skills experience and services and in soliciting professional assignments, avoid false, misleading or exaggerated claims and shall refrain from comment or action that may injure the professional reputation, practice or services of a fellow Member.
10   Members shall inform the Board of the Association of evidence purporting to show that a Member has been guilty of, or could be charged with conduct constituting a breach of this Code. This can include unethical, dishonest, fraudulent and illegal behaviour or the violation of the Association’s code, policies and procedures.
11   Violation of this Code can result in possible termination from the Association.
12   No Member shall intentionally injure the professional reputation or practice of another Member.
13   Members shall help to improve the general body of knowledge of the Association by exchanging appropriate information and experience with fellow Members.
14   Members shall act in accord with the aims of the Association, its regulations and policies.
15   Members shall not misrepresent their status through misuse of the title “Member of the Independent Contact Centre Consultants Association”.


Violation of this Code can result in possible termination from the Association.

At the Core of ICCCA

Our Objectives

The Association have set out clear objectives that promotes Thought Leadership and Best Practice."

Code of Conduct

We observe the highest standards in business practice and in providing professional Contact Centre Consulting.

Code of Ethics

Our Code of Ethics binds all Members of the Independent Contact Centre Consultants Association.

Articles of Association

Our Articles of Association assists in establishing a single minded approach within the Association.