Liz Willson
A tenacious and reliable Account / General Management Professional with over 15 years’ Contact Centre experience in inbound services and outbound sales, together with 12 years’ client relationship management expertise; Liz Willson offers a solid background in general management and in driving capital client-centricity at all levels of business.
Alvin Shanmugam
With 15 solid years Customer Service Experience across both local and international markets, BPO & Captive Centres, government included working across Telco & ICT – America Online, Vodafone UK, Cell C, MTN, Leading IT / consumer electronics organisation, Automotive – Jaguar LandRover, Maserati, Security and Emergency Services – Tracker, SOS 911, Europ Assistance and BPO’s – Merchants, WebHelp and Conduent.
Mandy Ord
Mandy’s Contact Centre and BPO experience began in 1992 and has gained experience both in South Africa, Dubai, India and Botswana in outsourced and in-house organisations. In 2018 Mandy set up her own consulting business (MORD Consulting (Pty) Ltd) to continue sharing her passion for people, experience and expertise in the BPO sector.
Alistair Corder
Alistair has a diverse business background going back over the past 26 years. After completing his articles with Deloitte & Touché in 1991 Alistair moved into the IT industry and quickly established himself as a top quality…
Claire O’Keefe
Claire’s career in the call centre industry began over 24 years ago when as a teenager, she started selling credit life out of one of South Africa’s first ever institutionalized financial services call centres in the country. She has never looked back…
Debby Webster
Debby Webster has been in the Contact Centre, Service Management and Customer Service Industry for the last 26 years, with expertise ranging across the design, scoping, development, implementation, auditing, re-engineering, management and…
Divinia Fernandes Esch
In March 2003, Divinia commenced her career in the contact centre industry as an outbound sales consultant for a market-leading South African outsourced call centre, O’Keeffe & Swartz. In this role, Divinia was required to initiate and conclude the sale…
Gary Segal
As founder of Game On Coaching, Gary Segal has combined extensive experience as an executive and organization and relationship systems coach with over 20 years of business consulting experience to produce a coaching system that simultaneously enhances …
Gavin Atkinson
Gavin is the owner of ServiceLab, a South African firm focused on enabling businesses to improve their customers’ journeys. This enables the business to deliver exceptional customer service at all touchpoints, adding value to their customers and ensuring sustainability…
Hilario Fiandeiro
Hilario is the owner of ContactCentreSmart, an independent consulting practice, specialising in ‘dismantling frustration and engineering happinessTM’ in customer‐facing environments. He has more than fifteen years experience, as an operations manager, facilitator …
Lynnette Morris
Customer Contact Centre Specialist – all about delivering global best practices enabling positive customer experiences…
Mushfiq Hopkins
Passionate and enthusiastic, is what sums up this dynamic individual. Mushfiq continues to add tangible value to our ever growing industry, particularly fostering the leadership development amongst the next generation. An individual that has gathered knowledge …
Roz Broome
To survive in this dynamic industry, energy is the “must have” ingredient. Roz tackles every aspect of her business life with enthusiasm and energy. Her many years in the Contact Centre space have been used to build teams that understand and contribute to the organization’s strategy…
Traci Freeman
Traci has a long and successful track record of working with diverse sector & trade associations and non-profit organizations and is well versed on the needs and juggling acts between various organizational stakeholders – clients, members, shareholders, boards, public and private sector.