Supporting International and Domestic BPO business with:
- Market Intelligence and research
- Due diligence studies for location, partnerships and acquisitions
- Business Architecture and Operating Model design and implementation
- Design, development and implementation of bespoke digital learning solutions
- Facilitating access to private sector and government stakeholders
Owner and Managing Consultant at Paladin Consulting, an established performance-focused consultancy servicing the South African market with a focus on operational performance optimization and skills development. His special interest is in the Business Process Services and Outsourcing Sector.
Andy has 25 years’ experience in customer service with the last 18 years spent as a management consultant and strategist , working in industries including: Education; Sports, FMCG, Financial Services, IT, Transport, and now across industries in the Business Process Services and Outsourcing Sector.
During the past 18 years Andy has been extensively involved in business analysis, strategy formulation and implementation servicing public and private sector clients in the BPO Sector. The work has included the formulation of the Customised Sector Development programme and the implementation of and support for key elements of the programme since 2005; formulating market entry strategies for international operators; site location strategies; providing in-country support for mergers and acquisitions, and the design and implementation of operating models and blue prints for captive and 3rd party operators.
Andy has been engaged in skills development throughout his career and with a life time of experience in education offers specialist support in skills architecture design and the formulation and implementation of skills strategies in the public and private sector.