- Account Management
- Project Management
- Operational Management
- Contact /Call Centre
A tenacious and reliable Account / General Management Professional with over 15 years’ Contact Centre experience in inbound services and outbound sales, together with 12 years’ client relationship management expertise; Liz Willson offers a solid background in general management and in driving capital client-centricity at all levels of business.
Working predominantly within the Automotive and Insurance sectors in South Africa and the UK, Liz creates value in her interface with clients and their customers. She designs best solutions to enable operational efficacy and higher revenue returns.
Currently serving as a Key Account Manager at a Global Incident Management provider, Innovation Group (Pty) Ltd, Liz excels in transforming strategic client relationships into long-term business partnerships that achieve mutually beneficial high performance results. She steers innovation in the conceptualization and execution of Contact Centre’s image, services, standards and processes. Her one true privilege and recent achievement is spending 4 years serving on the SABS mirror committee and assisting to redesign and launch the ISO service standards for Contact Centres.
Innovation Group provides comprehensive operational support and a range of expert services to the world’s leading insurers, brokers, fleet managers and automotive manufacturers. In South Africa we provide warranty and service administration for most of the world’s leading manufacturers. We manage 120,000 government fleet vehicles, handle some 2,500 insurance claims monthly, and also provide services to three of the country’s four major banks.